General FAQs

General MyLotto Info
What are your operating hours?

Site Hours

Support Hours

Mon/Tue/Thu/Fri

6:30am – 11pm

Mon/Tue/Thu/Fri

8:30am – 8pm

Wed/Sat

6:30am – 12 Midnight

Wed/Sat

8:30am – 9:00pm

Sunday

6:30am – 11pm

Sunday

8:30am – 6:30pm

What do I need to open an account?

It’s easy to open a MyLotto account, all you need are a New Zealand bank account and a New Zealand-issued Visa or MasterCard.

If you don’t have a New Zealand-issued Visa or MasterCard, then we’ll need you to send us copies of any two of the following forms of ID:

  • Passport
  • New Zealand Drivers Licence
  • Firearms Licence
  • New Zealand Birth Certificate
  • New Zealand Marriage Certificate
  • Document evidencing a bank account in your name (e.g. deposit slip)
  • New Zealand-issued International Drivers Licence
How does MyLotto protect my information?

MyLotto uses industry standards to keep your information safe and Lotto NZ engages independent security consultants to perform regular tests of MyLotto’s security.
MyLotto uses Extended Validation Security Certificates, which provide additional levels of verification of our identity. You can click on the padlock symbol in your browser’s address bar to view connection security information when visiting MyLotto.
Your data is encrypted during transmission using 128-bit encryption and the information you provide is stored in a protected database that can be accessed only by authorised personnel.

Can I register more than one MyLotto account?

No, a player may only have one registered account at any one time.

Can I register a syndicate online?

Lotto New Zealand is only able to recognise an individual person as the ticket bearer, and so only individuals are able to register on MyLotto.  To play as a syndicate, you will need to nominate one member of the syndicate to register on MyLotto, and they will be responsible for buying tickets online, and claiming and distributing any prizes won.

I live overseas, can I still register to play MyLotto?

Yes, if you have a unique New Zealand bank account, you can register to play MyLotto from overseas.

Playing the games
What are the draw close off times?
Lotto, Powerball & Strike 7:00pm Saturday
Big Wednesday         
7:30pm Wednesday
Keno  

1:00pm & 6:00pm daily

Bullseye

6:00pm daily

Is there an age limit for playing Lotto New Zealand games?

There is no age limit for playing Lotto, Big Wednesday, Bullseye or Keno.  Instant Kiwi is restricted to people aged 18 years or over, and is currently only available from Lotto New Zealand retail stores.

What are the different ticket types?

Dip means the numbers on a ticket are randomly chosen for you.

Pick your own means the numbers on a ticket are chosen by you.

Favourite means a set of numbers saved to your account, enabling you to play your favourite numbers quickly and easily.

If I buy a multidraw ticket, is it entered into all the Winning Wheel draws that the ticket covers?

Yes, if your ticket is entered into the Lotto draw, it is also entered into the Winning Wheel draw.

Can I play Combo online?

Due to the system spending limits, it is not possible to offer the full multidraw options for Combos, so we are not able to sell these online.

Can I purchase Earlybird tickets online?

No, as part of the system spending limitations, we are not able to offer Earlybirds online.

Can I enter promotions if I buy my tickets using MyLotto?

Absolutely, tickets purchased on the MyLotto website will be entered into any advertised special prize promotion, provided the tickets purchased meet the promotion entry requirements where specified – such as buying a triple dip within the promotion period.

Can I cancel my ticket?

No, tickets can not be cancelled once the purchase has been confirmed.  However, we make sure that you get the chance to cancel the transaction before you click ‘Buy Now’ if you’re not happy with your ticket selection.

You’re In The Money – Prizes!
How do I know if I have won a prize?

We’ll send a message to your MyLotto account if you’re one of our winners.  Prizes under $1000 will automatically be credited to your MyLotto account, while if you’re lucky enough to win a prize over $1000, we will need you to complete an online prize claim, and we will also send you an email advising you of your win.

Can I take my printed ticket to a store for checking or claiming a prize?

Unfortunately not – while you are able to print your online tickets for your own record, these cannot be checked at a retail store.

Of course, it’s really easy to check your ticket online after the draw has taken place – you can even watch a simulation of the draw which checks the numbers on your ticket as the balls are drawn.  What’s more, MyLotto will automatically check all tickets overnight after the draw, and notify you via your account if you have won any prizes

I’ve won more than $1,000, how do I claim my prize?

You’ll receive a message to your online account with a link to our online prize claim form, which is pretty quick and easy to complete.  While all prizes of more than $1,000 are paid directly to your nominated bank account, we need you to confirm your bank account (we don’t want it going to the wrong account!) and contact details in case we need to talk to you about your prize.

If you’re changing your bank account number for your prize payment, you’ll need to send in a deposit slip or bank statement confirming the new account.

Money Matters
Where can I view my ticket and financial history?

All of your tickets, past and present, can be viewed in the financial history which is under My Funds in My Account.  You can also see when and how much has been deposited and withdrawn from your MyLotto account.

How do I top up my account?

You can deposit funds into your MyLotto account either by credit card (Visa, Visa Debit, or MasterCard only) or from your bank account using phone or online bill payment.

General FAQs
What is Lotto New Zealand?

Lotto New Zealand was established as a Crown Entity in 1987 for the purpose of raising money for community activities and projects. Lotto New Zealands' current product range is: Lotto, Lotto Strike, Powerball, Winning Wheel, Big Wednesday, Bullseye, Keno, and Instant Kiwi.

Where do the profits go?

Each year, Lotto New Zealand transfers its profits to the Lottery Grants Board. This organisation makes grants to sport, arts, film, and community organisations for a wide range of activities and projects. Since Lotto New Zealand started, we have transferred over $3 billion to the Lottery Grants Board. For more information on Lottery Grants visit - www.communitymatters.govt.nz

I Found An Old Ticket - Can I Still Claim a Prize?

Winning Lotto New Zealand tickets are eligible to claim prizes for 12 months from the date of the draw for which they were purchased. Instant Kiwi prizes can be claimed up to 12 months from the closing date of the game. Any prizes unclaimed after this date are returned to the prize pool for use in future promotions.

What can be done if my ticket has been lost, stolen, or damaged?

Lottery outlets have Lost/Damaged/Stolen Ticket forms that can be sent to our claims department. The more information you can provide, such as date and time of purchase, the better the chance that we can help.

How are the Lotto and Big Wednesday draws conducted?

The Lotto and Big Wednesday draws are conducted at the TVNZ studios in central Auckland. Independent scrutineers from Audit New Zealand, and our own staff set up the studio and check that all the necessary equipment, processes and procedures are in place and working smoothly. A technical rehearsal is conducted using a set of dummy balls that have no numbers on them, and a dress rehearsal is conducted next, using numbered balls. The Audit NZ scrutineers are present and watching all the time.

The winning numbers are randomly selected by one of two ball drawing machines. When not in use, the machines and balls are kept in sealed, double-locked security cabinets. A Lotto New Zealand representative tosses a coin to decide which of the draw machines will be used and the same method is used to decide which set of balls will be used. Prior to using a draw machine, scrutineers from Audit New Zealand check that the seal is intact to confirm that the machines and balls have not been tampered with. Each set of balls is regularly washed and weighed to confirm that all the balls are identical. Audit New Zealand officials witness the washing and weighing of the ball sets.

Email Communications
When are jackpot reminder emails sent out?

Big Wednesday jackpot email reminders are sent out every Tuesday and Lotto jackpot reminder emails are sent out every Friday.

Subscriptions
How does the MyLotto subscription service work?

You can subscribe to play your favourite Lotto or Big Wednesday Favourites or select our easy Dip tickets for a period of 3, 6 or 12 months. Upon creating a game subscription, you will receive a notification email outlining the game, price and duration of the subscription you have created.

Once you have created a subscription, you can manage it at any time under My Account.

When are my tickets purchased?

Lotto
Lotto subscriptions are purchased on Friday morning. To ensure your subscription includes the next Lotto draw you will need to start your subscription before MyLotto closes at  11pm on Thursday night.

Big Wednesday
Big Wednesday subscriptions are purchased on Tuesday morning. You will need to start your subscription before MyLotto closes at 11pm on Monday night to ensure that your first ticket is purchased for the next Big Wednesday draw.

How will I know if my ticket has been purchased?

You will receive an email notification from MyLotto each time a ticket is purchased for one of your subscriptions. 

In the event that the subscription  purchase has been unsuccessful, we will email you to let you know that we haven’t been able to purchase your ticket.

All purchases made through MyLotto can be viewed under ‘View Tickets’ located under ‘My Account’.

Can I stop or change my subscription at any time?

Yes, you can stop your subscription any time by visiting Subscriptions under My Account. To change a subscription you will need to stop the subscription and then start a new one.

How do I pay for my subscription?

We will always try to purchase subscriptions using funds you have loaded to your MyLotto account. However, you can choose to link your credit card to your subscription to ensure you always have funds available to purchase your subscription.

We will only use your credit card to complete your purchase if you don’t have enough funds in your MyLotto account to purchase your subscription. We don’t store any credit card numbers. All credit card details are securely stored by DPS, a trusted payment provider.

If you have chosen not to use your credit card on MyLotto, you will need to ensure that your account has enough funds to complete the subscription prior to your ticket being purchased each week.

Why can’t I edit or delete my favourites?

You cannot edit or delete your favourites if they are linked to a subscription, even if that subscription is stopped. To change or delete your favourites, you will first need to delete your subscription which can be done in My Account.

What happens to my subscription if I block a game?

If you block a game while having an active subscription linked to that game, your subscription will be automatically stopped and you will not be able to create or restart any subscriptions for the game until the block has been lifted.

What happens if there is a game price change?

If there is a game price change and you have a subscription, you will receive an email advising you of the change prior to the new price coming into effect.

The price per draw amount in your subscription will be updated to reflect the new amount following the changes.  Your transactional history will display the old amount up until the date the price is changed.

If you no longer wish to continue with your subscription due to the price increase, you can stop your subscription at any time.

Which games can I subscribe to?

We have initially launched our subscriptions feature for our two most popular games - Lotto and Big Wednesday.

While we do not have a fixed date for when this feature will be available for Bullseye and Keno, we will look to introduce subscriptions for these games based on customer demand.

I want to add a credit card to my subscription after I have created it, how do I do that?

If you add a new credit card to your MyLotto account after you have created your subscription, your subscription purchase will not automatically take funds from your credit card as you did not enable it when you created your subscription.

If you want to link your credit card to your subscription, you will need to stop the current subscription and create a new subscription.

Can I create more than one subscription for the same game?

Yes. You can create as many subscriptions as you like within the weekly and month spending limits imposed upon all MyLotto accounts.

Can I enter promotions if I have a subscription?

Yes, provided your ticket meets the promotion entry requirements - for example, purchasing a Triple Dip during the promotion period.  If you are unsure about whether your subscription meets the promotion entry requirements, please check the promotion terms and conditions.

Sorry the email address or password provided is not correct.
Uh oh, you don’t have enough money in your MyLotto wallet to buy that, you’d better make a deposit.
That password is incorrect. Please remember passwords are case sensitive with at least 1 digit required.
Sorry that email address does not exist.
Are you sure you want to navigate away from this page?

All information will be lost if you do.
Sorry, one of those characters can't be used here.
Please enter between 8 and 15 characters.
Please enter between 8 and 30 characters.
Whoops, those emails don't match, you'd better enter them again.
That email address does not appear to be correct. Please check and try again.
Make sure that your password is 8-12 characters long, and has at least one letter and one number. No spaces. No special characters such as : ; \ / $
Please enter a new email address.
Sorry, you need to enter your new email address again to confirm it.
Please enter your password.
There has been an error processing your request, please try again.
We have sent a message to {{playerEmail}} to confirm your email address.

To activate your account or complete your registration, you just need to follow the instructions in that message.

Don't leave it too long though as the activation link in the message will expire after 48 hours.

If you have registered using a Gmail address, please check your spam folder as well as it may be hiding in there.
Sorry we’re having a problem showing your favourites.
Please try again or call MyLotto Customer Support on 0800 MyLotto (0800 695 6886)
Invalid email address